The Data Center (TDC) specializes in sensitive data-programming, printing, and mailing. We strive to operate by established practices and strict procedures, ensuring the security of customer-sensitive information and the successful completion of project deliverables.
Our capabilities and standards include:
- State of the Art and Redundant Equipment & Software
- Highly Experienced Personnel and Low Employee Turnover
- Detailed Quality Assurance Program
- Security Program and Policies
- Thorough Disaster Recovery Plan
Streamlining the process to efficiently account for each and every item using unique sequential numbers is our specialty. TDC has established a successful and cost- efficient program that fits the needs of each of our clients. Our national equipment and paper contracts, based on long-lasting and well-established relationships, allow us to pass along savings to our customers.
State of the Art and Redundant Equipment & Software
- Professional Programmers on Staff: TDC has the expertise to manipulate and map your data. From a support standpoint, we do not currently nor have we ever required support from software companies because of our own internal technical expertise. This allows us to be more flexible with our customer, quicker with our turnaround time, and deliver a better cost-savings.
- Agile virtual server platform, providing primary and secondary site fail-over and infrastructure services redundancy.
- Secure and confidential Data Transfer via sFTP, or FTPS.
- Print Volume Capabilities: Our full capacity is more than 50,000 prints per hour using high quality and high speed digital laser printers. Our total weekly capacity accounting for paper loading, machine maintenance, and shift changes is estimated at more than 1 million prints per day.
- Mail Volume Capabilities: Our mailing capabilities match that of our print capabilities at an average of approximately 50,000 pieces per hour. This number varies depending on specific project requirements, but the mailing functions are designed specifically into the workflow process.
- Reporting Capabilities: Our systems are designed to provide an excellent level of accuracy for variable data. While our production process provides a checkpoint at each step to monitor accuracy, our equipment is capable of producing reports to verify the data in each step. During each phase, both incoming data and outgoing data are reconciled to insure that each notice is processed according to the specified requirements. We are prepared to provide reports—weekly, monthly, or per job–to our clients to match their priorities. This reporting plan can be determined during the implementation phase.
Highly Experienced Personnel and Low Employee Turnover
Our history as well as our future depends on the retention of key people that share the attitude that it isn’t just print and mail when it comes to the documents and the customers we care for. TDC’s staff is divided into core teams — CIS and security, data programming and processing, print production, and mail services — working together under Kim Kendall with no turnover for over ten years.
Customer service is our number one priority. Carefully managing our processes for design, planning, and implementation is the key to providing consistent quality services that give our customers the assurance they need that a project is going to be completed on time and within their budget. Our process and cohesive personnel ensure accuracy and quality with the ongoing management of each project, whether it’s a bi-monthly payroll run, a weekly statement run, or a quarterly notice. Customer satisfaction is always the result.
Detailed Quality Assurance Program
- Receive/ retrieve Data via secure methods
- Process data and balance to customer specifications
- Send data to printer
- Conduct print quality check
- Deliver documents for mailing
- Include inserts
- Process documents for mailing
- Bundle mail and deliver to USPS
- Conduct Final Quality Check
Security Program and Policies
TDC is 100% HIPAA compliant and has over 20 years’ experience in data programming/ processing sensitive data, and printing/ handling critical documents. TDC invests significant time and resources ensuring security and protection of customer data with regard to confidentiality, integrity, authenticity, and availability of information processed, stored, and transmitted by our CIS Systems. This investment has culminated in the establishment of The Data Center’s standard security policies and procedures practices, guided by TDC’s official company-wide security policies and procedures documentation referenced as The Data Center Computer Information Systems Security Policies and Procedures Framework (TDC CIS SPPF). TDC CIS SPPF is informed by seventeen security-related areas defined by the National Institute of standards and Technology (NIST), found in the Federal Information Processing Standards Publication (FIPS) Publication 200. These seventeen security-related areas informing our company-wide security documentation, practices, and procedures are: (i) access control; (ii) awareness and training; (iii) audit and accountability; (iv) certification, accreditation, and security assessments; (v) configuration management; (vi) contingency planning; (vii) identification and authentication; (viii) incident response; (ix) maintenance; (x) media protection; (xi) physical and environmental protection; (xii) planning; (xiii) personnel security; (xiv) risk assessment; (xv) systems and services acquisition; (xvi) system and communications protection; and (xvii) system and information integrity.
TDC CIS SPPF, serves to guide the application and implementation of our security policies and procedures to TDC CIS Systems, how users interact with TDC CIS systems, and accounts for every aspect of all data, applications, operating systems, hardware, security mechanisms, and security devices associated with TDC CIS Systems; forming an end-to-end Security Infrastructure and Architecture (SIA) platform-solution for TDC and its customers.
Security, Disaster Recovery, and Business Continuity
Maintaining business continuity, and the security and confidentiality of our customers’ data and property is our top priority.
Our processing facility is secured with electronic doors and key card system at all times. Authorized access to the production and processing area is limited to production staff and managers, company managers, and IT management. Any visitors/vendors that need access to our processing, facility are escorted by a company representative for paper deliveries and on-site shredding services.
Our Security system includes the following features:
- Outside Glass Detectors on all doors and windows
- Motion Detectors – internal and external
- Smoke Alarm System
- Sprinkler System
- Internal Camera System*
- Off Premises Camera Monitoring System
- Weekend and 3rd Shift Patrol
*All major traffic areas, entrance/ exits, hallways, production areas, are monitored via video surveillance on a 24hour, 7 days per week, and 365 days per year basis. All security cameras feed into a physically secure, central monitoring system capturing and retaining historical video feed for review of all facility activity as necessary.
Thorough Disaster Recovery Plan
The Data Center recognizes that it is imperative to have a back-up plan for any kind of emergency situation. We have developed plans for any such eventuality.
Power Failure and Fail Over: We maintain an industrial grade back-up generator to ensure continuity of business operations, despite power failure.
Site Resiliency and Fail Over: Our server farm is built upon an agile virtual platform, providing primary and secondary site fail-over and infrastructure services redundancy.
Equipment Issues: We house redundant computer, printing, and mailing, equipment to ensure equipment failure will not inhibit production or jeopardize security. This redundancy includes our transportation vehicles as well.
Road Closure to Salt Lake City Bulk Mail Entry Unit USPS: Our facility is within one mile of the SLC BMEU and has three alternate routes to get there. TDC holds permits at several other mail facilities so other locations could be used if necessary.
Communication: All key personnel have cellular phone service to be utilized in the event of POTS line failure. In addition our phone system is set up to forward to key personnel cell phones in case of emergency.
Disaster Recovery: In case of disaster, The Data Center has two plans for disaster recovery depending on whether the disaster is limited to our facility or if it incapacitates a larger geographical area.
Should disaster incapacitate our facility: The Data Center staff will be relocated to our disaster recovery facility to complete all required daily projects. Our partner facilities have comparable capabilities, software, and equipment matching our own facility where DR transition will be transparent to our clients. Our advanced programming and our ability to create output in postscript lends itself to transition to either single or multiple facilities seamless. We have a disaster recovery drill with our partner facilities annually. If disaster incapacitates The Data Center and our confidential partner: TDC facilitates getting our clients’ secure data processed at one of over 20 of our confidential partner’s facilities in the United States. We have an ‘out of state’ disaster recovery drill bi-annually.